Digital Literacy Knowledge Hub

​What is Digital Literacy?

Digital Literacy is often defined as "those capabilities that fit someone for living, learning, working, participating and thriving in a digital society" (Health Education England). Technology is all around us and affects our everyday lives. It includes skills like being able to send and receive emails, to safely use internet banking, and being able to search for quality information online. It is more important than ever that NHS staff have the appropriate level of digital skills to fully participate and engage with our digital society.

Further help and advice

If you want a safe space to use these online resources with someone on hand to help if you get stuck you can use the computers in the Library, New Alderley House. The library is staffed Monday to Friday 8:30am to 4:30pm and the library staff are happy to help you. Computers are usually available for you to drop-in, or you can ring ahead to book one: 01625 66 1362 or email: ecn-tr.StaffLibrary@nhs.net.

Online basics

How to search and explore the internet, keep in touch with email, and use public services online - all while being safe and secure.

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Communicating online

Understanding the basics of effective online communication.
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Who to trust?

How do you know who to trust online? Find out how you can evaluate people, networks and information you find online.

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Understanding and using computers

• Learn basic skills such using a keyboard, a mouse or a touchscreen.
• Understanding operating systems.
• Learn how to use Microsoft Office programs, including Word, Excel, and PowerPoint.
• Learn to touch type with a free online course.

Learn how to interpret and evaluate information online, whether you're reading an article, watching a video, or using social media.

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Improving your health online

There are lots of ways you can use the internet to support your health. You can make appointments, order repeat prescriptions and find advice on specific symptoms and conditions.

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Managing your money online

Finances can be tricky, but this module will help you learn how to do budgeting, banking and shopping online in a safe and easy way.
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More internet skills

This course is designed to make sure you’re confident with everything you might need to do on the internet, including online shopping and social media.
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